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FAQ

Questions and answers

WHO IS E-AUTO MARKET?

Orange Autoparts comes with the promise of bringing you the ‘World’s Finest Auto Parts’. We strive to revolutionize the online auto parts shopping experience with a world-class product portfolio to help you with all of your vehicle needs with excellence. Our corporate office is located in 845, 3rd Ave New York City, New York 10022. We pride ourselves in providing the best customer service over the Internet and also We are proud to say that we are also providing the ‘World’s Finest Auto Parts’ over a phone call and also we are happy to support you through live chat and e-mails.

How do I contact you?

To place an order call 1-917-730-3010 or www.eautomarket.com
EMAIL – support@eautomarket.com or via LIVE CHAT

How Do I Track My Package?

Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale. You can also track your order by providing your order number and email address.

When Can I Expect to Receive My Order?

Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-12 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number.

Overnight and 2-day delivery is not guaranteed, if you select overnight or 2-day shipping that only means that arrangements will be made to ship it out using that service. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays.

Can I Cancel My Order?

We do not accept order cancellations because we often package products within an hour of ordering which is why we don’t have the ability to cancel orders. We begin the order process as soon as the order is placed.

Can I Change My Order?

We don’t have the ability to accept order changes. We begin the order process as soon as the order is placed. If you entered an incorrect address when checking out, we advise you to contact the shipping company as the receiver of the package when you receive your tracking number. If you need additional parts, please submit a new separate order. We can’t change part numbers or quantities once the order has been placed.

Part of my order is missing. What do I do?

Please fill out the form above or send email with part details. (We will contact the warehouse so please allow extra time to respond)

How Do I Return a Part or Core?

DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER – (Return Merchandise Authorization) We have a 30 day return policy. All parts and cores must be returned within 30 days of purchase with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you can go to Manage My Order and enter your email address and order number or you may submit a support ticket above within 30 days of purchasing your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can’t be accepted without an RMA Number.

IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.

How Should I Ship Back My Return?
  • Check that all of the parts you wish to return are included in your RMA e-mail.
  • We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
  • All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
  • Please make sure to clearly write the correct RMA number on the outside of the shipping box.
  • Please do not write on the “boxes” your parts come in as your product will not be considered “resalable”.
  • All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
When will I get my RMA number?

Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us as there may be an issue with your return.

Do You Ship Internationally?

We do not ship outside the United States. We only ship to the Continental 48 states. We also do not ship to freight forwarding companies or hotels.

Do you charge sales tax?

We collect sales tax in all the states required by law.

Do you ship to PO Boxes?

We do not ship to PO Boxes. You will need to provide a physical shipping address.

I Am Missing Hardware. Can You Send Me the Missing Piece?

We do not offer hardware or have the ability to send missing pieces. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc…) you can either return the entire part or purchase the hardware locally. If you are missing a crucial part to a kit, the entire kit must be returned. We cannot break up another kit to replace missing items

What happens if I refuse my order?

If you refuse your order, you must send us a support ticket as soon as possible to inform us that you refused your order. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

I never received my package, but my tracking number shows it was delivered. What do I do?

Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.

What if my part fails? What type of warranty does my part have?

Most of our parts (but not all) come with a one-year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails, we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers’ rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM’s, A/C Compressors, Receiver Dryers, etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.

What if my part arrives damaged?

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. Do NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.

How long do part refunds take?

Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.

Do you offer exchanges or replacement parts?

No, all products must be returned and re-ordered.

What if I returned my part without an RMA number?

If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER.

What if I returned my part without an RMA number?

If you sent your part back to the return address on the box without an RMA number you received from us, you will not receive credit unless you can provide a valid traceable return tracking number. If you can provide a return tracking number, it can take us weeks to process your return if your return is located. If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. PLEASE DO NOT SEND RETURNS BACK WITHOUT A VALID RMA NUMBER.

My part broke while I was installing it, can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation

I want to return my item, but I used some of the hardware. Can I return it?

We cannot accept returns on any part that is missing parts, hardware, or instructions.

I received my repair manual, but I don't like it. Can I return it?

Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.

I installed my part; can I return it?

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

My part is defective, do you pay for damages?

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

I got a wrong part, who pays for return shipping?

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?

Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

What is a core?

When a vehicle is repaired, the old or failed part that was replaced is called a core. These cores are then remanufactured (recycled) by companies to original equipment specifications. Remanufacturing is the process of taking used parts, completely disassembling and thoroughly cleaning them, replacing the faulty and/or worn components with original quality components, and restoring them to their original function. The testing and procedures are the same as the original equipment manufacturers.

How do I get the core deposit back?

Simply bring the core back to E-AUTO MARKET along with your receipt and your core refund will be issued! You can also send your core back to E-AUTO MARKET along with your Product and Core Return Form (reverse side of your shipping invoice) to receive your core refund.

Credit Card Processing

Questions and Answers

How is my credit card processed when I order online?

At the time you place your order, our system will validate the credit card information you provided and verify that funds are available in your account. If the information you provided during checkout fails to coincide with the information on file for the credit card you used, our security system will deny your order. If the information you provided is accurate, your credit card will be charged for the full amount of your order on the day that your order is shipped.

What is a Card Identification Number (CID)?

In our ongoing effort to provide a secure shopping experience, we require your CID from your credit card each time you order from us. We do not store this security number. The CID for Visa, MasterCard, and Discover cards is a 3-digit number located on the back of the card, printed on the signature panel immediately following your account number. The CID for American Express cards is a 4-digit number located on the front of the card, printed just above your account number.

Can I use an international credit card for my purchase?

International credit cards are not accepted. We accept Visa, MasterCard, Discover and American Express cards issued by U.S. banks or credit card companies with U.S. billing addresses.

Are your prices negotiable?

A variety of factors come into play when figuring out a selling price for our parts. As a result, we do not accept best offers or negotiate our pricing. We strive to keep our prices as low as possible to provide our customers with cost friendly replacement options that won’t break the bank.

What payment do you accept?

Visa, Discover, Mastercard and American Express either through our website or over the phone. Wire Transfers may also be made available.

E-Auto Market
Orange Autoparts comes with the promise of bringing you the ‘World’s Finest Auto Parts’. We strive to revolutionize the online auto parts shopping experience with a world-class product portfolio to help you with all of your vehicle needs with excellence.
2020-2023 @ Orange Autoparts. All Rights Reserved.
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